Vodafone Privacy Policy


1. Vodafone may collect and hold Personal Information
Vodafone New Zealand Limited may hold information relating to your handset that has been provided to us or that we may have obtained from another source (such as our suppliers or from marketing organisations and credit agencies). This information may include, amongst other information, your handset type, your handset settings, mobile numbers, information on how you use our products and services (such as the type, date, time, location and duration of calls or messages, the numbers you call and how much you spend, and information on your browsing activity when visiting one of our group companies' websites or mobile sites), location of your mobile phone from time to time, lifestyle information and any other information collected in relation to your use of our products and services (Information).

2. How Vodafone may use that Personal Information
Your information may be held and used by us for a number of purposes connected with our business operations and functions, which include:
2.1 processing your orders or applications
2.2 carrying out credit checking and scoring (unless we have agreed otherwise)
2.3 providing you with products and/or services requested (including the presentation or elimination of calling or connected line identification) or administering your account
2.4 billing you (unless you pay by another agreed method)
2.5 settling accounts with those who provide related services to us
2.6 dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes
2.7 carrying out market and product analysis and marketing our and our group companies/E products and services generally
2.8 contacting you (including by post, email, fax, short text message (SMS), pager or telephone) about our and our group companies' products and services and the products and services of carefully selected third parties which we think may be of interest to you (unless you ask us in writing not to), where such contact is via electronic means, the electronic marketing messages we and our selected third parties send need not include an unsubscribe facility
2.9 registering your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of our and our group companies' loyalty or reward programmes and other similar schemes
2.10 inclusion in any telephone or similar directory or directory enquiry service provided or operated by us or by a third party (subject to any objection or preference you may have indicated to us in writing)
2.11 carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution
2.12 carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer.

2. 3. Sharing your Personal Information
3.1 We may share your information with our group companies (some of which are based outside of the Australasia) who may use and disclose your information for the same purposes as us.
3.2 We may also pass personal information, relating to you, for any particular purpose to certain third parties including:
3.2.1 Those who provide to us or our group companies products or services that support the services that we provide, such as our dealers and suppliers
3.2.2 credit reference agencies (unless we have agreed otherwise) who may share your information with other organisations and who may keep a record of the searches we make against your name
3.2.3 if someone else pays your bill, such as your employer, that person
3.2.4 those providing telephone and similar directories or directory enquiry services
3.2.5 carefully selected third parties who we reasonably believe provide products or services that may be of interest to you
3.2.6 those involved in the prevention or detection of fraud or crime or the apprehension or prosecution of offenders, including the operators and participants of crime prevention schemes in which we participate who may compare your personal information with information collected from other sources and who may keep a record of the searches we make against your name; persons to whom we may be required to pass your information by reason of legal, governmental or regulatory authority; and anyone we transfer our business to in respect of which you are a customer or a potential customer.

*Information passing outside New Zealand
If you wish to use our products or services abroad, your information may be transferred outside the New Zealand to that country. Our websites and mobile sites and those of our group companies may also be based on servers located outside of the New Zealand. Please note that the data protection and other laws of countries outside New Zealand may not be as comprehensive as the laws of this country.

*This Policy does not affect your rights under the Privacy Act 1993
This notice is provided for your information and is not intended to limit or exclude your rights under the Privacy Act 1993.


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